What is IT infrastructure management?

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IT Infrastructure Management (ITIM) is a modern approach to the management and organization of IT services, focused on meeting the needs of business activities of the company. It can be managed by a team of subcontractors or internal IT specialists. In one way or another, any IT solution must help the business grow and make a profit. If this does not happen, the management of the company’s IT infrastructure must be adapted. To do this, you must contact a trusted person service provider who offers IT infrastructure solutions in dubai and Abu Dhabi.

A few decades ago, IT departments were solely responsible for the technological reliability of processes in companies and companies. Computer services were treated as ancillary. No one has thought about how their work affects the business of the company as a whole.

Infrastructure has often formed spontaneously in response to business challenges. IT departments had a complicated and illogical structure on both the technical side and the process side. This caused two main problems:

  • with reporting: it was difficult to calculate the costs of services, establish financial reports, keep statistics and generate forecasts;
  • with financial returns: it was unclear whether development investments IT infrastructure management affect the growth of the efficiency of the company itself.

Over time, it became clear that for IT to help the business, all processes must be transparent. This requires effective management of the information infrastructure — with clear goals, objectives, roles and responsibilities. The first attempt to systematize successful experiences was ITIL.

ITIL or IT Infrastructure Library is a collection of best practices and models for IT infrastructure management in international history. The description of the practices in ITIL takes precedence over the theory: the description is carried out throughout the life cycle of the service, and the key factors for the success of the implementation are also given. You can familiarize yourself with the database on the official ITIL website.

But back to practical information. At the initial stage, the solution of management tasks involves the identification of the expected results of the work of IT services, an objective assessment of the state of the IT management system and the subsequent planning of measures aimed at its optimization.

In each specific case, an individual concept for the development of an IT infrastructure management system must be developed. In dubai and Abu Dhabia reliable service provider will help you with IT infrastructure solution. The main tasks facing the head of the IT department are a quick response to requests from company employees and the rapid elimination of emerging failures. To solve them, it is necessary to organize a high-quality user support service. Help desk requirements:

  • automatic registration of incoming applications;
  • a well-established and strictly supervised support process;
  • availability of a process control and optimization system;
  • the ability to assess user satisfaction;
  • training of staff to work with the automated system.

To set up a quality IT infrastructure in your organization, you must follow several steps.

1. Perform a system audit

Before making changes to the system, it is necessary to carefully analyze what state it is in and what is happening in it. This is where an audit helps. The purpose of the audit is to find out how the current system and its design meet the needs of the organization.

2. Form a plan

When there is an understanding of the state of the organization’s IT structures, you can proceed to define development goals and strategies. At this stage, it is necessary to develop a management concept and establish clear requirements for the processes.

3. Implement Service Desk

At this stage, the interests of users should be taken into account. In some cases, for competent processing of requests from external customers, it is necessary to set up a support service (Service Desk). This service will allow you to clearly regulate support processes, automatically process incoming requests and assess user satisfaction.

4. Select monitoring tools

Regular monitoring helps to control system performance, as well as track even the smallest changes. In some cases, timely monitoring helps identify and prevent failures.

5. Maintain IT infrastructure management

If the management system is built and put into service, all that remains is to maintain it well: to master the processes of planning, deployment and provision of IT services.

Consistent and clear execution of actions will keep your computing model running smoothly and reliably. At each stage of the search for a IT infrastructure solutionyou can seek advice from a service provider of Abu Dhabi and dubai. Once a working model is up and running, the key thing to remember is that it requires ongoing maintenance, monitoring, and operational support.